How can you tell if the diesel service shop you’re going to take your vehicle to is trustworthy? How can you tell if it’s worth its expense? Customer testimonials and referrals are a great way to judge an auto service shop because people tell the truth in their reviews. Here are some other things you should consider when looking for your auto service shop and if you drive a diesel, United Diesel Repair offers them.
A family-owned-and-operated business has an extensive interest in the success of the business because the owners will be passing the business onto their children. If somebody owns the business singularly and plans to sell it at some point, there isn’t as much of a need for success as there is in a family-run entity. Family-run entities want success for themselves, their kids, and their grandkids.
Experience can be tricky to gauge in automotive service shops. Even though a shop might be new, the technicians employed by the shop may have vast experience. To trust your vehicle to an experienced mechanic, don’t look for 20 or 30’ years experience. Set the standard super high. The shop should have over 100 years’ experience between its automotive technicians to ensure topnotch service.
All technicians should also be ASE-Certified Master Technicians, as this is the highest industry standard. ASE is the acronym for Automotive Service Excellence or the National Institute for Automotive Service Excellence, a nonprofit organization established in 1972 whose mission is to work “to improve the quality of vehicle repair and service by testing and certifying automotive professionals.”
Even though the work should be performed by ASE-Certified Master Technicians, it should also come with a warranty to guarantee the work for miles to come. Don’t settle for a 30-day guarantee. Make sure the auto service shop is willing to back up its work long-term. The auto service shop should also offer extended warranties for customers who wish to purchase them.
Finally, customers should be respected no matter what. Yes, a comfortable waiting room with Wi-Fi and concessions is nice, but the automotive service shop should also treat the customers as they would their family members. Technicians should listen to concerns and then explain the diagnosis and repairs thoroughly. They should also answer any questions a customer might have.
United Diesel in Flowery Branch, GA, is this diesel repair shop. We care for our customers and their vehicles as if they were part of our family. Call us today at 770-967-8333 to discuss your diesel service and repair needs.